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Catherine Mason

Service Delivery Executive

Successful Operations Manager for Over 23 years

"Begin with the end in mind. Seek to understand before being understood." -Stephen Covey

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Tenacious

I am a very hardworking and committed individual. Being a competitive person, I concentrate on the target in front of me and never give up. I care deeply and give 110% to all my projects ad clients. I work hard at what I do, am an innovative thinker and problem solver. I always strive for excellence in every aspect of my work, with the highest regard for professionalism and ethics. 

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Kind Leader

I am a very good team builder and harmonizer, with a skill for recognizing the talents of others and motivating them to maximize these abilities. I am eager to build connections and deepen relationships with people. I enjoy helping others and encouraging people to come to me with any problems. What ever the issue may be I will come up with a solution. 

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Diverse & Experienced

I have gained much experience and knowledge within my area of expertise. I am an accomplished and versed professional. I have unyielding drive and persistence when following a course of action even when faced with difficulty or opposition. I trust my knowledge and experience to guide me through any issues I may encounter.

About Me

I am an expert in Healthcare IT operations and a self-motivated professional. Over the years I have maintained a successful track record of client satisfaction, building strong client relationships through tenacity, solid work ethic and trust. Good relationships are worth keeping and nurturing. With proven expertise in medical technology administration while promoting efficient service operations and providing valuable guidance to clients. The experience I have gained throughout my career will be beneficial to any business and my skills translate across any field. I solve business problems by utilizing collaboration, teamwork and leadership. I have demonstrated that I am versatile and dynamic, offering solid experience in developing innovative strategies improving quality and delivery of services, as well as, enhancing department efficiencies amidst fast-paced working environments. Over timeI have developed strong conversational skills and have gained a vast amount of experience with speaking to many different types of people. I have the ability to clearly express myself and my ideas to all levels of management and functions while ensuring that each person receives the same message. One of the cornerstones of communication is listening. I seek to understand others to create solutions that will make them and their businesses more focused, healthy, productive and effective. Being an exuberant teammate, I value approachability and compassion. I am passionate about the work I do and am always willing to put in the time to ensure that all projects are completed with quality and care. It is important to know that I am someone who never gives up. As a leader, I have the ability to manage multiple projects and tasks at any given moment, and am devoted to instilling and teaching positive change and growth in people and in business. Highlighted leadership qualities and the ability to work with, manage, and mentor individuals from varying backgrounds, while promoting team values. Solutions and results focused, I believe taking responsibility and being proactive in any situation is a valuable skill that pays off greatly.

Education

  • Uconn

    University of Connecticut, Storrs, CT

    B.S. School of Health and Human Services/Family Studies Psychology Focus

Recommendations

  • Catherine is clearly a seasoned customer service professional who leads high performance customer service organizations. She's accomplished in client relationship management, technical support operations and in training and developing staff in the 'soft' skills associated with providing excellent customer service. As my Director of Customer Service & Support, Catherine's focus led to significant improvements in both customer and employee satisfaction and retention. I highly recommend Catherine and would welcome the opportunity to work with her in any future endeavor.

    Kevin Pettet; Senior Vice President of Customer Experience at Bottomline Technologies

  • Catherine is a great leader with tremendous energy. She is the consummate professional and I know that when I work with her the project will be completed on time and correctly. She is highly motivated to do what's in the best interest for the client and builds strong relationships built on loyalty.

    Todd Logan, MBA, CASC; Senior Vice President of Sales at Surgical Information Systems

  • I've worked for and with Catherine over the past 9 years in various roles and projects. Catherine is fun to work with, very sharp minded and a great collaborator. Always a smile behind a strong work ethic - She is an asset to any employer and I would recommend her for anything she sets her mind to.

    Daniel Turbert; CRM Admin

Social Media

Find Me

Experience

  • Handshake business men copy copy

    2006 - CURRENT

    Service Delivery Executive- National Accounts

    Surgical Information Systems, formerly SourceMed Solutions

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    2004 - 2006

    Director Client Services

    SourceMed Solutions

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    1998 - 2001

    Manager Customer Service

    First Coast Service Options

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    1997 - 1998

    Manager Customer Service

    MD Health Plan

Skills

  • Training / Development
  • Process Improvement
  • Account / Territory Management
  • Business Development
  • Project Management
  • Strategic Planning
  • IT Strategy
  • Change Management
  • Technical Support
  • Consulting
  • Needs Assessment
  • Conflict Resolution
  • Diversity Training
  • Education / Mentoring
  • Client Relations
  • Recruiting
  • Implementations
  • Mergers
  • Vendor Management
  • Presentations
  • Partner Relationship Management
  • Leadership / Motivation
  • Revenue Cycle Services
  • Time & Performance Management
  • Joint Ventures
  • Vendor Relations
  • Deployment / Migrations
  • Inventory Management
  • Operations Management